You wish to make a complaint to the SEM concerning your health insurance ?

You are dissatisfied with the management of your file or its processing time: refunds, receipt of your membership card, etc.

  • 1st step :

You must enter the claims service of the SEM:
- by post: send your letter with the supporting documents to SMEREP / SEM - Claims Department - 16, Boulevard du General Leclerc - 92115 CLICHY Cedex
- by email: send your e-mail with your scanned documents to
- by telephone: at 01 56 54 36 36 from Monday to Friday from 9 am to 6 pm
- by traveling with supporting documents in our SMEREP / SEM reception located at 54, Boulevard Saint-Michel - 75006 Paris - Monday to Thursday from 9h to 17h30 (20h on Thursday) and Friday and Saturday from 9h30 to 17h30.

  • 2nd step:

If your complaint is unsuccessful, you can then contact the Mediator only by registered letter with acknowledgment of receipt by attaching your supporting documents to:
Médiateur FNMF
255, rue de Vaugirard
75719 PARIS cedex 15